Refund & Returns

Refund & Return Policy

We at Arabian Perfume Shop value your satisfaction and strive to provide the best possible experience. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:

Eligibility for Returns

• Items must be returned within 30 days of receiving your order.
• Products must be unopened, unused, and in their original packaging to qualify for a return.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Opened or used perfumes and products.
• Items purchased during clearance or promotional sales (unless damaged or defective).

How to Initiate a Return

1. Contact Us: Email our support team at info@arabianperfumeshop.com or use the contact form on our website. Provide your order number and reason for the return.
2. Approval: Once your return is approved, we will send you a return shipping label or instructions.
3. Ship the Item: Package the item securely and ship it to the address provided.

Refund Process

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at info@arabianperfumeshop.com with photos of the damage.
• We will arrange for a replacement or a full refund based on your preference.

Exchange Policy

• At this time, we do not offer direct exchanges. Instead, you may return the item and place a new order.

Shipping Costs for Returns

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.
• For other reasons (e.g., change of mind), the customer is responsible for the return shipping cost.

Contact Us

If you have any questions about our refund and return policy, please don’t hesitate to reach out to our support team:

• Email: info@arabianperfumeshop.com
• Phone: +447566286452